Refund and Declination Policy - Stitch Promotions
Refund Eligibility:
Customers are eligible for a refund if the order is canceled within one week (7 calendar days) of order placement and payment. To qualify for a refund, customers must provide valid proof of purchase or order confirmation.
Refund Process:
Upon meeting the refund eligibility criteria, Stitch Promotions will promptly and efficiently initiate the refund process. Refunds will be issued to the original payment method used for the order, in accordance with applicable laws and regulations. Please note that the refund processing time may vary depending on the payment provider, typically taking several business days to reflect in the customer's account.
Declination of Refunds:
Stitch Promotions reserves the right to decline refund requests if the order has already entered the production or shipping process. Custom-made or personalized products are generally not eligible for a refund unless they are determined to be defective or materially not as described.
Defective or Incorrect Products:
In the rare event that customers receive a defective or incorrect product, it is their responsibility to promptly notify Stitch Promotions. The company may require photographic evidence or return of the product for assessment before approving a refund or arranging a replacement.
Damaged during Shipping:
Customers must inspect their order upon delivery and notify Stitch Promotions within 48 hours of any shipping damage. Photographic evidence of the damaged package and products may be required to facilitate the resolution process. Stitch Promotions will work diligently with customers to find a satisfactory solution, which may include a refund, replacement, or repair, depending on the circumstances.
Please be aware that this policy is subject to change without prior notice. It is the customer's responsibility to review and understand the refund and declination policy at the time of purchase. For further inquiries or clarification regarding our refund and declination policy, please contact our customer support team. We are committed to providing professional and prompt assistance to address your concerns. Thank you for choosing Stitch Promotions as your preferred provider. We appreciate your trust and look forward to serving you.